Our Policy

Patient Discipline Policy

Positive attitude and cooperation of all clients is a vital component of therapy services; therefore any violent behavior will not be tolerated. FRC reserves the right to determine who is or is not suitable for therapy services and will take all measures to provide a safe and constructive learning environment. We support a three strikes behavior policy; however, we reserve a zero-tolerance policy regarding violence. In the case of violent behavior by a child, services will be immediately terminated.

  1. First strike is a verbal warning.
  2. Second strike is a written warning signed by the parent and clinical director.
  3. Third strike will be a consultation with the clinical director and a possible suspension or termination of services.

We aim to provide a positive learning environment for all children and we welcome discussions with parents anytime.

Homework policy

Homework or home practice is an essential component of therapy services. Our goal is to help not only the client but also the client’s family make a meaningful difference outside of the clinic rooms. We will share homework ideas, strategies, and activities during each session. We do our best to make homework functional and easy to target throughout your daily life. Occasionally, drill work is the best for certain cases to obtain maximum progress, but we will also try to give your ideas on how to make that drill more fun! We encourage parents to ask questions and request additional support when needed.

Waiting Room Policies

FRC aims to provide pleasant, confidential, and highly individualized services. While waiting you may overhear confidential information. It is your obligation to maintain confidentiality. Parents are encouraged to attend treatment session, however, if your child performs better without you in the room, or if you have other children who would cause a distraction, families are welcome to wait in our lobby during sessions. Parents are asked to come back to the treatment room during the last 5 minutes of each session, go over home practice ideas, and consult with your child’s therapist. To provide effective care we ask all patrons to follow the following waiting room policies.

  • No loud conversations or devices in the lobby. Utilizing headphones is preferred, and if you need to take a phone call, we ask that you step outside as a courtesy to the other clients.
  • We understand that children may have snacks with them. We ask that you please keep the area clean, and throw away any trash. All drinks should have lids.
  • Due to confidentiality as well as noise level and space constraints, we try to minimize time spent in the lobby. If you would like to consult with your child’s therapist, please do so during the beginning or end of their session in the treatment room.

Workplace Harassment Policy

FRC will not tolerate verbal or physical conduct by any employee that harasses, disrupts, or interferes with another’s work performance or which creates an intimidating, offensive, or hostile environment based on race, color, gender, age, national origin, disability, religion, genetic information or any other protected class.

Sexual harassing conduct in the workplace, whether committed by supervisors or non-supervisory personnel is prohibited. Such condition includes but is not limited to:

  • Sexual flirtations, touching advances or proposition
  • Verbal abuse of sexual nature
  • Graphic and suggestive comments about an individual’s dress or body
  • Sexually degrading words to describe an individual
  • Displaying sexually suggestive picture or objects, include nude and seminude photographs in the work place
  • Other similar offensive conduct

All complaints of harassment will be taken seriously and investigated promptly and thoroughly. Confidentiality will be as much as possible, except where addressing another is necessary for the purpose of an impartial investigation.

Smoke-Free Workplace policy

FRC desires to be a smoke-free workplace for our employees, our patients, and our visitors. Therefore, smoking of cigarettes, cigars, and e-cigarettes/vaping is not allowed.

Weapons policy

FRC does not allow employees, patients and attendant to carry any weapon on their person while in the facility or on the facility property, even with permit.

Social Media policy

 Employees and patients may not use organization property to create, maintain, view, download, or otherwise participate in social media, such as Facebook nor during work hours. Employees and attendant may not post any material or information that violates the privacy rights of patients or staff. Employees and attendant may not use the name of FRC to endorse or promote any product, opinion, cause, or political candidate.

There is no tolerance for violation of patients’ rights, either by deliberate. Employees and patients will be terminated immediately for discussing patients or posting pictures of patients online.

Telephones/Cell Phones policy

Cell phones are not permitted in patient care areas unless expressly permitted by the admin. Telephones play an important role in our business and must be restricted to business use. Personal calls, whether received or made, on the office phone should be made or received only when absolutely necessary and the conversation kept as brief as possible. Telephone records are subject to review by management. FRC reserves the right to monitor any call at any time.

Personal Property policy

While every effort is made to ensure a safe and secure workplace, personal items, such as cash and personal property, should never be left unattended and FRC assumes no responsibility for personal property of employees and patients.

Patients’ Bill Of Rights

In our effort to provide quality health care, it must be remembered that our patients rely on us for many of their needs. Therefore, it is particularly important that each employee consider the rights of the patients and conduct himself/herself appropriately. You are expected to be helpful, courteous and ethical in all situations. Name badges must be worn at all times to ensure patients have an opportunity to know who is responsible for their care. Patient care will always take priority and all employees will protect the interests of their patients at all times. Century will not tolerate physical, mental, sexual, or emotional abuse, mistreatment, or neglect of a patient.

Evacuation Plan for Fire/Disaster/Emergency policy

 You are required to become familiar with the procedures and regulations to be followed in the event of fire and disaster and should fully understand the role you play in emergency, you must know how and what to do. Always be on the alert for fire or smoke. Know the location and operation of fire-fighting equipment in your department. Keep calm if you see fire or smoke, and follow the emergency Plan for your facility. A copy of the Fire, Disaster and Evacuation Plan is located in each facility location. All employees shall periodically familiarize themselves with the contents of this Plan, and are required to attend in-service sessions for this purpose as needed.

Infection Control Policy

Infection control is the responsibility of each employee. You will receive annual information relating to infection control. Listed below are ways that you can help adhere to infection control procedures when working with or near a patient who has an infection:

Standard Precautions

  • Hand hygiene shall be performed before and after each patient contact and after the removal of gloves (Hand Hygiene for All Healthcare Workers).
  • All cuts and lacerations shall be covered with a waterproof dressing.
  • Isolation supplies shall be available at all times in cabinets marked with personal protective equipment (PPE) signs.
  • Eating and drinking shall be confined to non-patient care areas
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